COVID-19 Update

Coronavirus Update

During this difficult time, we must continue providing safe milk to babies with medical needs. Our strict standards for facility sanitization and donor milk screening remain in effect. We closely follow CDC, HMBANA, city, and hospital updates so we can continue to operate and maintain a safe environment for our staff, recipients, donors and milk supply. 

We've modified a few policies and procedures to further protect our operations, donors, and recipients: 

  • Our office is temporarily closed to all visitors and volunteers
  • Austin-area milk donors who are dropping off milk at our office should call us from your car, and a staff member will come out to pick up your milk.
  • Austin-area milk recipients who need to pick up milk should call us from your car, and a staff member will come out with the milk. 
  • Donor moms outside the Austin area, please continue to ship your milk using our coolers and Federal Express services, or drop off your milk at one of our depots. 
  • Recipient families and hospitals receiving donor human milk will continue to receive milk held to the same safety standards as always.

Our need for milk is increasing: we encourage all healthy women with infants under 1 year of age to consider donating at this time. Our 4 step screening process can be started today. Please call us at 877-813-6455 between 9-5 central Monday - Friday or fill out our online form!

Rebuttal of Non-Evidence-Based Recommendations for the Safe Handling of Containers of Expressed Human Milk in all Settings During the SARS-CoV-2 (COVID-19) Pandemic

Depots update

  • Georgia  

    • Kennestone Regional Medical Center 677 Church St. Marietta, GA 30060 - CLOSED UNTIL FURTHER NOTICE

  • Washington D.C.

    •  Breastfeeding Center for Greater Washington 1020 19th St NW, Suite 150 Washington, DC  - All drop offs must be scheduled. Please text or call at 202-293-5182 to schedule a milk drop off appointment.

    San Antonio

    • North Central Baptist Hospital 502 Madison Oak, Atrium SA 78258 - Donors can continue to drop off milk at NCBH but will need to go to hospital entrance checkpoints and call 210-289-3835. The outpatient LC will go down to pick up and log the milk.

  • Houston

    • Texas Lactation Consultants 2401 Yale Ave. Houston, TX 77008 - Call 713-884-6204 to make sure you can drop-off since the store is closed to the public. Hours: 9 AM-11 AM Monday to Friday.

    • Memorial Hermann The Woodlands Hospital 9250 Pinecroft The Woodlands, TX 77380 - Temporarily closed until further notice. The HCA Houston Healthcare Kingwood depot is the next closest depot in the area and remains open. Call at 281-348-8342 Hours: Mondays 9:30am-12pm

  • Austin
    • Mom's Place WIC Breastfeeding Clinic 8701-B Research Blvd. Austin, TX 78758 - Please call at 512-972-6700 when you are in the parking lot, and a staff member will come out. Hours: 8 AM - 4:30 PM Monday to Friday.
    • Pediatric Junction 211 Railroad St Buda, Texas 78526 - Please call at 512-312-5312 when you are in the parking lot, and a staff member will come out. Hours: 8 AM - 5 PM Monday -Thursday, Friday 8:00am-12:00pm
    • Seton Northwest Hospital 11113 Research Blvd. Austin, TX 78759 - The hospital's front entrance is open, so you may bring your milk in and leave it with front desk staff. Hours: 24/7




Please keep safe, wash your hands and stay smart and calm!